Frequently Asked Questions
Everything you need to know about your HP Sprocket experience
What is the shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Does the HP Sprocket require ink cartridges?
No, the HP Sprocket uses ZINK (Zero Ink) technology. The color is embedded directly into the photo paper, so you never have to worry about buying or replacing ink ribbons or cartridges.
What is your return policy?
We offer a 30-day return policy for items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Is there a warranty on HP Sprocket devices?
Yes, all new HP Sprocket printers come with a one-year limited hardware warranty that covers manufacturing defects from the date of purchase.
Which mobile devices are compatible with the HP Sprocket app?
The HP Sprocket app is compatible with Android devices running version 5.0 and above, as well as iOS devices running iOS 10.0 and above.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.