Returns & Exchanges
We want you to love your HP Sprocket products, but if you are not completely satisfied, we offer a hassle-free return or exchange within 30 days of purchase. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Pack Your Sprocket
Carefully place the device, charging cables, and any unused photo paper into the original box, ensuring all components are securely packed to prevent damage during transit.
Ship It Back
Affix the provided prepaid label to your package and drop it off at any authorized carrier location; keep your tracking receipt for verification.
Receive Your Refund
Once our warehouse inspects the returned electronics, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing